Consulting
Tile, Stone, & Concrete Consulting Advantage:
A 30-minute phone consultation with an EXPERT for $99
Who Needs Consulting?
Personal (one-to-one) expert advice can help homeowners, contractors, designers, maintenance and cleaning crews, realtors, property managers, insurance companies, and product suppliers gain a deeper understanding of marble, limestone, granite, slate, pavers, travertine, quartz, terrazzo, ceramic and porcelain tile, and concrete.
How will Consulting Benefit Me?
During a consultation call with Tim from North Bay Restoration, you’ll receive direct advice on product selection, proper installation, maintenance, troubleshooting, and resolution of job failures.
Sometimes, it’s best to get advice from a neutral party who is not looking to make a big sale.
Perhaps just a little education is needed before discussing an issue with a contractor, homeowner, designer, realtor, insurance adjuster, or tenant who has damaged your rental. A wealth of information is just a phone call away at a fraction of the cost of hiring large forensic firms, wasting time attending classes, or watching endless, irrelevant YouTube videos. Tim’s easygoing, down-to-earth nature and his vast knowledge of the tile, stone, and concrete industries lead to quick, cost-effective solutions to most hard-surface problems.
What Troubleshooting Issues Can Tim Help With?
Tim’s professional advice will answer questions such as (to name a few): What’s causing my stone or concrete to change colors, dull, turn white, or become blotchy? Why is my newly installed grout cracking, staining, and exhibiting an uneven texture and irregular color? What is causing my tile or stone to crack? I'm unsure if my installation was (or is) being done correctly. Now, what should I do? How should I handle a flaky contractor, an unreasonable homeowner, a pushy designer, or a tenant’s damage? How do I resolve sealant issues? How do I know if my marble, travertine, granite, etc., was correctly sealed? What's causing my shower to develop mold so quickly? What’s causing my tile to break loose? How do I properly maintain my marble, slate, travertine, limestone, granite, quartz, pavers, concrete, ceramic, or porcelain tile? Should I invest in restoring my surface or replace it entirely? What is the best surface to install for my application?
How Can I be Sure I’m Getting Good Advice?
Tim is a licensed tile contractor in excellent standing, with a stellar reputation spanning over 30 years in the Northern California area. Tim has worked directly with homeowners, contractors, designers, realtors, insurance companies, and suppliers. In addition to supervising maintenance for several high-end estates, Tim is a landlord who has also dealt with tenant damage issues. Tim is well-experienced in product application, including finish coats and chemical interactions. He has also attended numerous specialized training seminars and classes, ranging from product chemical composition and application to stone and concrete resurfacing.
Tim is the ‘go-to man’ in Northern California, called to resolve job failures of every kind, helping thousands find quick solutions to the most perplexing problems.
What if My Problem is So Strange or Unique that Tim hasn’t Experienced it Before?
If Tim can’t advise you on the exact resolution for your problem, he’ll consult with a treasure trove of associates he’s come to know over the years—Tim networks with professionals from all over the country. At the very least, he will help enlighten you about your concerns and point you in the right direction to resolve them. Either way, you’ll be far ahead by consulting with a seasoned restoration trade expert.
Dumb Questions – Dump Mistakes?
Don’t be afraid to ask Tim every question you’ve been considering, and be honest about your so-called ‘dumb mistakes,’ which will help Tim find your solutions quickly. Remember, none of us are born with this knowledge; chances are, you’re an expert in another field that we know nothing about. We’re all in this together and learn from one another.
How do I Schedule My Consultation Session?
It’s all about getting Tim your specific information and photos via our ‘Contact Page.’
More detailed images, both close-ups and wide-angle shots, would be helpful. If you are not in the Pacific Time Zone, please mention your time zone. Once we receive your request, we will email you if we require additional pictures and will coordinate a time when Tim will call you. If he’s available immediately, this process can be completed within a few minutes, and you’ll be on your way to having the answers you need. Even if we’re overwhelmed with work, we strive to respond within 24 hours. Please remember that Tim is actively working hands-on, troubleshooting and resolving hard surface issues all over Northern California.
What Can I Do to Prepare for My Consultation?
Before your consultation, jot down a few notes so you don’t forget any questions you’d like to ask Tim. It’s probably a good idea to be prepared to take notes, too, so you don’t miss any valuable advice you’ll receive during the consultation. Tim may ask a few quick questions, if applicable, such as: When was your surface installed? Materials used (if known)? What material was it set over (e.g., subfloor, wood, concrete)? Has the surface ever been sealed? If so, what products were used? If you don’t know the answers, that’s OK; keep in mind that the more information Tim receives, the better he will be able to help you.
Message to Merchants:
Natural Stone, Tile, & Product Suppliers
How Might We Provide Additional Resources for Our Customers?
Please cut and paste this link onto your websites, helping your customers gain easy access to answers for troubleshooting or personal maintenance advice.