Consulting

Tile, Stone, & Concrete Consulting Advantage:

30-minute phone consulting with an EXPERT for $99

WHO NEEDS CONSULTING?

Personal (one-to-one) expert advice could benefit home owners, contractors, designers, maintenance/cleaning crews, relators, property managers, insurance companies, and product suppliers gain more knowledge about marble, granite, slate, pavers, travertine, quartz, ceramic/porcelain tile, and concrete.

HOW WILL CONSULTING BENEFIT ME?

You’ll get direct advice ranging from product selection to proper installation to maintenance, even get help with most problems and job-failure resolutions….. Sometimes it’s best to get advice from a neutral party, who’s not looking to make a big sale.

Maybe just a little “education” is all that’s needed before discussing an issue with a contractor, homeowner, designer, realtor, insurance adjuster, or tenant who’s damaged your rental.

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A wealth of information, just a phone call away, at a fraction of the costs of hiring large forensic firms or wasting time attending classes or watching endless irrelevant YouTube videos. Tim’s easy going, down-to-earth nature, coupled with his vast knowledge of the tile, stone, and concrete industries, leads to quick, cost-effective solutions to most hard-surface problems.

WHAT TYPES OF TROUBLESHOOTING COULD TIM HELP ME WITH?

Tim’s professional advice will answer questions such as (just to name a few): What’s causing my stone or concrete to change colors, dull, turn white or blotchy? Why is my newly-installed grout cracking, staining, uneven texture, irregular color….? What is causing my tile or stone to crack? Not sure if my installation is being done correctly? Now what should I do? How should I deal with a flaky contractor, an unreasonable homeowner, pushy designer, tenant’s damage? How to resolve sealer problems? How do I know if my marble, travertine, granite …. was sealed properly? What’s causing my tile to break loose? How do I properly maintain my marble, slate, travertine, granite, quartz, pavers, concrete, ceramic tile….? What's causing my shower to get moldy so fast? Should I invest in restoring my surface or replace it? What is the best surface to install for my application?

HOW CAN I BE SURE I’M GETTING GOOD ADVICE?

Tim is a licensed tile contractor in excellent standing, with a stellar reputation for 25+ years in the Northern California area. He’s worked directly with homeowners, contractors, designers, realtors, insurance companies, & suppliers. In addition to supervising maintenance for several high-end estates, Tim is also a landlord himself, who’s experienced tenant-damage issues.

Tim’s well-experienced in product application, including finish coats and chemical interactions. He’s also attended decades of specialized training seminars/classes ranging from product chemical composition and application, to stone and concrete resurfacing.

Tim is the “go-to man” in Northern California who’s called to resolve job failures of every kind; helping thousands find quick solutions to the most perplexing problems.

WHAT IF MY PROBLEM IS SO STRANGE OR UNIQUE THAT TIM HASN’T EXPERIENCED IT BEFORE?

If Tim can’t advise you as to the exact fix for your problem, he’ll talk with a treasure chest of associates he’s come to know over the years, as Tim networks with professionals from all over the country. He will, at the very least, help enlighten you about your concerns and point you in the right direction for resolving the problem. Either way, you’ll be far ahead by talking with a seasoned expert.

DON’T HAVE A PAYPAL ACCOUNT?

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HOW TO SCHEDULE MY CONSULTING SESSION?

Just scroll down to the “Contact Us” area and fill in the required fields. Be sure to tell us your time zone or state you live in, as we know you don’t want a call from us in the middle of the night. 😊 With respect to your images, both close-up & broad-span images are helpful.

Tim will get back with you ASAP, usually within 24 hours. Please keep in mind that he’s actively working hands on; troubleshooting and resolving problems all over Northern California.

DUMB QUESTIONS – DUMB MISTAKES?

Don’t be afraid to ask Tim every “dumb question” you’ve been considering and be honest about your so-called “dumb mistakes,” which will help Tim find your solutions quicker. Remember, none of us are born with this knowledge and chances are, you’re an expert in another field which we know nothing about. We’re all in this together and learn from one another. 😊

SOUND COMPLICATED?

It’s all about getting Tim your specific info/pictures, making payment, coordinating the time to talk, then confirming your appointment via email. If Tim is available right away, this process could essentially be completed within a few minutes and you’ll be on your way to having the answers you need.

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WHAT HAPPENS NEXT WITH MY UPCOMING CONSULTING SESSION?

Tim will look over your emailed information and respond, as soon as he’s able, usually within 24 hours. You’ll get a quick response to let you know the time Tim can book your consultation. If that time works for you, simply email us back a message “all good” or “can’t make that time – how about ……?” Tim will try to be as flexible and fast as possible with consideration of his current obligations.

NOW WHAT?

Before your consultation, just jot down a few notes, so you don’t forget any questions you’d like to ask Tim. Plan to be near your phone when Tim calls at your scheduled appointment time. It’s probably a good idea to be prepared to take notes too, so you don’t miss any valuable advice you’ll receive during your consultation.

Tim may ask you a few quick questions, if applicable, such as: When was your surface installed? Materials used (if known)? What was the material set over (subfloor; wood, concrete, etc)? Has the surface ever been sealed? If so, products used? If you don’t know the answers, that’s OK, just keep in mind that the more information Tim gets, the better he will be able to help you.

WHAT IF I CAN’T MAKE MY APPOINTMENT TIME?

If something comes up and you need to reschedule, please text Tim at (707) 328-1223 or email right away. He will be happy to reschedule at a more convenient time.

HOW DO I CONFIRM MY CONSULTING SESSION?

Please be sure to respond back to Tim’s email confirming the time of your consultation.

MESSAGE TO MERCHANTS:

Natural Stone, Tile, & Product Suppliers

HOW MIGHT WE PROVIDE ADDITIONAL RESOURCES FOR OUR CUSTOMERS?

Feel free to cut & paste this link onto your web sites; helping your customers gain easy access to answers for troubleshooting or personal maintenance advice.

northbayrestoration.com/consulting