Consulting

Tile, Stone, & Concrete Consulting Advantage:

30-minute phone consulting with an EXPERT for $99

Who Needs Consulting?

Personal (one-to-one) expert advice could help homeowners, contractors, designers, maintenance/cleaning crews, realtors, property managers, insurance companies, and product suppliers gain more knowledge about marble, limestone, granite, slate, pavers, travertine, quartz, terrazzo, ceramic/porcelain tile, and concrete

How will Consulting Benefit Me?

During a consultation call with Tim (North Bay Restoration), you’ll receive direct advice on product selection, proper installation, maintenance, troubleshooting, and job-failure resolutions.

Sometimes, it’s best to get advice from a neutral party who is not looking to make a big sale.

Maybe just a little “education” is needed before discussing an issue with a contractor, homeowner, designer, realtor, insurance adjuster, or tenant who’s damaged your rental. A wealth of information, just a phone call away, at a fraction of the costs of hiring large forensic firms, wasting time attending classes, or watching endless, irrelevant YouTube videos. Tim’s easygoing, down-to-earth nature and his vast knowledge of the tile, stone, and concrete industries lead to quick, cost-effective solutions to most hard-surface problems

What Troubleshooting Issues Can Tim Help With?

Tim’s professional advice will answer questions such as (to name a few): What’s causing my stone or concrete to change colors, dull, turn white or blotchy? Why is my newly installed grout cracking, staining, uneven texture, and irregular color? What is causing my tile or stone to crack? I'm unsure if my installation is being (or was) done correctly. Now, what should I do? How should I deal with a flaky contractor, an unreasonable homeowner, a pushy designer, or a tenant’s damage? How do we resolve sealant issues? How do I know if my marble, travertine, granite, etc., was correctly sealed? What’s causing my tile to break loose? How do I properly maintain my marble, slate, travertine, limestone, granite, quartz, pavers, concrete, ceramic or porcelain tile, etc.? What's causing my shower to get moldy so quickly? Should I invest in restoring my surface or completely replace it? What is the best surface to install for my application?

How Can I be Sure I’m Getting Good Advice?

Tim is a licensed tile contractor in excellent standing, with a stellar reputation for 30+ years in the Northern California area. He’s worked directly with homeowners, contractors, designers, realtors, insurance companies, & suppliers. In addition to supervising maintenance for several high-end estates, Tim is a landlord who’s also dealt with tenant damage issues. Tim is well-experienced in product application, including finish coats and chemical interactions. He’s also attended decades of specialized training seminars/classes ranging from product chemical composition/application to stone and concrete resurfacing. Tim is the “go-to man” in Northern California who’s called to resolve job failures of every kind, helping thousands find quick solutions to the most perplexing problems.

What if My Problem is So Strange or Unique that Tim hasn’t Experienced it Before?

If Tim can’t advise you on the exact resolution for your problem, he’ll talk with a treasure trove of associates he’s come to know over the years. Tim networks with professionals from all over the country. At the very least, he will help enlighten you about your concerns and point you in the right direction to resolve your issues. Either way, you’ll be far ahead by talking to a seasoned restoration trade master.

Dumb Questions – Dump Mistakes?

Don’t be afraid to ask Tim every “dumb question” you’ve been considering, and be honest about your so-called “dumb mistakes,” which will help Tim find your solutions quicker. Remember, none of us are born with this knowledge; chances are, you’re an expert in another field we know nothing about. We’re all in this together and learn from one another.

How do I Schedule My Consultation Session?

Sounds Complicated?

It’s all about getting Tim your specific info and photos, making payment, coordinating the time to talk, and confirming your appointment via email.

If Tim is available right away, this process could be completed within a few minutes, and you’ll be on your way to having the answers you need.

Sounds Complicated?

It’s all about getting Tim your specific info and photos, making payment, coordinating the time to talk, and confirming your appointment via email. If Tim is available right away, this process could be completed within a few minutes, and you’ll be on your way to having the answers you need.

Just fill in the required fields under Contact Us. Be sure to tell us your time zone or the state you reside in, as we know you wouldn’t appreciate a call from Tim late in the evening. 😊

Regarding your images, both close-up and broad-span photos are helpful. Tim will get back to you as soon as possible, usually within 24 hours. Please remember that he’s actively working hands-on, troubleshooting, and resolving problems all over Northern California.

Contact Us

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- By checking this box you are agreeing to NBR Consulting Term Agreement
North Bay Restoration (NBR) Consulting
Terms & Agreement: No Warranties:
I understand that by scheduling a consulting session with NBR, I agree that neither North Bay Restoration nor Tim Lee may be held responsible for project failures or my tastes (likes or dislikes) of my project's outcome. Due to the unique nature of my consulting session, based entirely on the information I've provided NBR via emailed photos and conversation, I agree that Tim Lee may not be held responsible without Tim physically working on my project. I understand that no warranties, promises, and/or representations of any kind, expressed or implied, are given because of the nature, standard, or accuracy of the information provided on this website or the suitability of the information regarding my particular circumstances.
I accept that NBR has made every attempt to ensure the accuracy and reliability of the information provided on this website, along with direct consultation, and accept that the information is provided "as is" without warranty of any kind. I understand that NBR does not accept responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website or provided during direct consultation. I understand that Tim is providing the best advice he can for resolving my issues, based on the information I've provided him, and waive any rights to legal action. I understand that NBR shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or otherwise), whether resulting in contract, tort, or otherwise, that may arise because of my use of (or inability to use) this website or from my use of (or failure to use) the information I've been provided during consultation.
Third-Party Sites:
I understand that this website provides links to other websites owned by third parties, which is not within NBR's control, and no responsibility shall be taken for the information or content thereon, I understand that links to such third-party sites are neither to be taken as endorsements by NBR of any products promoted, offered, or sold on the third-party site nor any representation that such sites are free from computer viruses or anything else with destructive properties. I understand that NBR cannot and will not take responsibility for collecting or using personal data from any third-party site, nor does NBR accept responsibility for the accuracy of third-party advertisements.
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I understand that NBR has taken all conventional measures to protect this website. NBR cannot guarantee it's free from computer viruses that may have destructive properties, even though there's never been a problem in the past.
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What Happens Next?

Tim will review your emailed information and respond as soon as he can, usually within 24 hours. You’ll receive a quick email letting you know when Tim can book your consultation. If that time works for you, simply email us back a message saying, “All good” or “Can’t make that time—how about _____?” Tim will try to be as flexible and fast as possible, considering his current obligations.

What Can I Do to Prepare for My Consultation?

Before your consultation, jot down a few notes so you don’t forget any questions you’d like to ask Tim. Plan to be near your phone when Tim calls at your scheduled appointment time. It’s probably a good idea to be prepared to take notes, too, so you don’t miss any valuable advice you’ll receive during the consultation. Tim may ask a few quick questions, if applicable, such as: When was your surface installed? Materials used (if known)? What material was it set over (subfloor, wood, concrete, etc.)? Has the surface ever been sealed? If so, what products were used? If you don’t know answers, that’s OK, just keep in mind that the more information Tim received, the better he will be able to help you.

What if I Can’t Make My Appointment Time?

If something comes up and you need to reschedule, please text Tim at (707) 328-1223 or email immediately. He will be happy to reschedule at a more convenient time.

How do I Confirm My Consultation Session?

Please be sure to respond to Tim’s email to confirm the time of your consultation.

Message to Merchants:

Natural Stone, Tile, & Product Suppliers

How Might We Provide Additional Resources for Our Customers?

Please cut and paste this link onto your websites, helping your customers gain easy access to answers for troubleshooting or personal maintenance advice.

northbayrestoration.com/consulting